Refund Policy
Every card is custom-made just for you. Here's what happens if something goes wrong — and what we can and can't do.
Last updated: June 1, 2026
Before printing begins
If you need to change or cancel your order, email [email protected] as soon as possible. If we have not started production, we can usually cancel or adjust your order.
After printing begins
Once printing begins, we cannot accept cancellations or issue refunds — even if you change your mind about the design, quantity, or text.
This is because your cards are printed specifically for you and cannot be resold or reused.
Damaged or misprinted cards
If your cards arrive damaged, misprinted, or otherwise not as shown in your order, email us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos showing the problem
We will either:
- Reprint your order at no cost (our preference when timing allows), or
- Refund the full order to your original payment method
We compare every reprint and refund request against your order details. If the delivered cards match what you ordered, we cannot issue a refund.
Shipping damage
If your package was damaged in transit, save the packaging — you may need it for the carrier claim. Email us photos and we will open a claim with the carrier and reship your order.
Lost packages
If tracking has not updated in 10 business days and the carrier confirms the package is lost, we will reship at no charge.
Incorrect address
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address you provided, we will reship — but you will be responsible for the new shipping cost.
How to request a refund or reprint
Email [email protected] with your order number, a description of the issue, and photos. We respond within one business day.
Approved refunds go to your original payment method within 5–10 business days of our approval.